Warranty Policies

Limited Liftetime Warranty

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues (Also restocking fee may apply for the condition of non-quality issue return).

Within 30 days to 6 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

Within 6 months to 1 year: Items can be replaced refurbished due to quality issues, buyer pays for all shipping.

Within 1 year to 5 years: The items would be replaced refurbished or repaired due to quality issues, buyer pays for the shipping fee.

 

Within 30 days of purchase: Items can be returned for a full refund or replacement, we will cover return shipping due to quality issues, buyer pays return shipping and replacement shipping due to non-quality issues.

Within 30 days to 5 months: Items can be replaced new or refurbished due to quality issues, we will cover return shipping. Items can be replaced with a restocking fee due to non-quality issues, buyer pays for all shipping.

 

 

Wonderland Product Warranty Information 

 

This limited warranty is the sole and exclusive remedy, offered in lieu of all other warranties, expressed or implied. Wonderland Showers will not be liable for any indirect, incidental, or punitive damages arising from the purchase of this product. 

This limited warranty does not cover misuse, unauthorized modifications and/or external causes such as acts of nature. This warranty does not cover normal wear and tear, or damage to any other product used in connection with this product. 

This warranty does not apply to damage caused by accident, abuse, misuse or modification of the product. 

This warranty excludes without limitation any scratching or surface damage due to misuse of the product. Wonderland Showers will repair or replace, free of charge, during the applicable warranty period, any part that proves defective in material and/or workmanship under normal installation, use and service. If repair or replacement is not practical, Wonderland Showers may elect to refund the purchase price in exchange for the return of the damaged product.

This refund warranty does not cover all missed small pieces for our items. The refund warranty will be done within 1 day after we receive the returned original items.

No warranty is provided for missed small pieces parts for 60 days after the order date.

Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. 

Wonderland Showers shall not be liable for any damage to the product resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions. 

Wonderland Showers recommends using a professional plumber for all installation and repair. Proof of purchase (original sales receipt) must be made available for all warranty claims.

Parts and Finish:

All parts (other than electronic parts and batteries) and finishes purchased from Wonderland Showers are warranted to the original consumer purchaser to be free from defects in material and workmanship for as long as the original consumer/purchaser owns the home in which the faucet was first installed. Or, for commercial purposes, one (1) year from the date of purchase.

Electronic Parts and Batteries:(if applicable)

Electronic parts (other than batteries or led light by water power motor), if any, purchased from Wonderland Showers are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of purchase or, for commercial purposes, for one (1) year from the date of purchase. No warranty is provided on batteries and led lights inside shower heads.

What We Will Do:

Wonderland Showers Company will repair or replace, free of charge, during the applicable warranty period (as described above), any part or finish that proves defective in material and/or workmanship under normal installation, use and/or service. If repair or replacement is not practical, Wonderland Showers Company may elect to refund the purchase price in exchange for the return of the product. These are your exclusive remedies.

What Is Not Covered:

Any labor charges incurred by the purchaser to repair, replace, install or remove this product are not covered by this warranty. 

the warranty won't cover the item that got partial refund.

Wonderland Showers Company shall not be liable for any damage to the faucet resulting from reasonable wear and tear, misuse, abuse, neglect or improper or incorrectly performed installation, maintenance or repair, including failure to follow the applicable care and cleaning instructions.

 Wonderland Showers Company recommends using a professional plumber for all installation and repair. We also recommend that you use only genuine Wonderland Showers replacement parts.